Engagement Coordinator
$41,600–$41,600 year
RemoteArizona, United States or Texas, United States
Job Summary
Connect individually with students at partner universities to build strong relationships, determine if returning to school is the best option, and develop optimal timelines for their enrollment. Engage via phone calls, email, and text to assess student interest, discover personal goals, and share relevant academic information while utilizing data analytics to identify critical support needs. Collaborate with ReUp staff and university administrators to clarify programmatic and financial barrier options, then introduce the Success Coach to the student. Manage high volumes of calls and support Success Coaches by handling email and text messaging, while documenting progress in the CRM system. Participate in internal meetings and training sessions. This full-time remote role requires flexible scheduling across multiple time zones and is open to candidates with an associate's degree or higher.
Required Qualifications
- Associate's Degree or higher
- Attention to detail
- Ability to work remotely in a private and quiet working space
- Strong ability to establish rapport with new and existing students
- Strong listening and communication skills
- Ability to multi-task and move multiple projects and priorities ahead at a time
- Flexible scheduling availability to meet the needs of students in multiple time zones
- You care about ReUp's mission and are committed to helping us open new opportunities to students
- You have a passion to help students and make a difference in their lives
- You exhibit persistence in supporting students to find the right next resource for their journey
- You maintain professional maturity in a consultative role, and are able to work fluidly and collaboratively within a remote team
- Applicants must have the legal right to work in the United States without the need for employer sponsorship
Desired Qualifications
- At least one year of student and/or customer service work preferred
- Higher ed, call center, and/or startup experience a big plus
- Familiar with Salesforce or Customer Relationship Management (CRM) System
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.