Engagement Associate
$55,000–$65,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Deliver welcoming, multi-channel communication while maintaining lobby order, guest entry flow, and conflict de-escalation. Provide high-touch support across membership acquisition, retention, product inquiries, pricing options, and facility tours. Process class and event registrations, payments, and changes, manage customer service ticketing workflows, and coordinate schedule changes or transfers. Manage point-of-sale transactions, secure cash handling, accurate daily reconciliations, and general office workflow tracking. Maintain CRM database integrity, participant records, waivers, and system updates with high accuracy. Work full-time in the Upper West Side lobby from 9:00 AM to 7:00 PM.
Required Qualifications
- High school diploma or equivalent
- 2-3 years of direct experience in customer service, membership services, program registration, community or fitness center, hospitality, or administrative support
Desired Qualifications
- Bachelor's degree
- Prior experience in telemarketing, sales, event environments, or community center operations
- Familiarity with Non-Profit or Jewish organizations or practices
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