Engagement Administrator
On-siteManila, Metro Manila, Philippines
Job Summary
Manage student placement and engagement inquiries by providing initial screening, accurate record maintenance, and timely ticket escalation to the Engagement Team Leader. Distribute key communications regarding self-sourcing and agency assignments while supporting compliance documentation across all relevant platforms. Collaborate with academics, admissions, and marketing departments to facilitate a multidisciplinary approach, register and maintain the frequently asked questions register, and process student feedback to drive service improvements. Ensure data consistency in the student information system for course enrolment and progress tracking.
Required Qualifications
- Desirable experience in student services or administration role
- Strong organisational, problem-solving, and communication skills
- Proficiency in student information systems and data analysis tools
- Commitment to delivering exceptional service and enhancing student experiences
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