Endpoint Services Coordinator
On-siteLutz, Florida, United States
Job Summary
Coordinate endpoint management activities between Endpoint Engineers, IT teams, and business users while serving as the primary point of contact for endpoint-related requests. Create and maintain technical documentation, SOPs, knowledge base articles, and process documentation. Troubleshoot SCCM/MECM client issues and escalate complex problems when necessary. Review endpoint requests and gather technical requirements, then track work items to ensure timely completion. Coordinate software deployments and endpoint lifecycle activities while supporting process improvement initiatives. Maintain accurate operational documentation. This coordination and operational support role focuses on Microsoft SCCM/MECM-managed endpoints within a 6+ month contract in Lutz, FL.
Required Qualifications
- Must be worked on a W2 Only
- No C2C eligibility
- Visa Sponsorship is Available
- Experience supporting Microsoft SCCM/MECM environments
- Working knowledge of SCCM client troubleshooting
- Endpoint support experience
- Strong technical documentation experience (SOPs, work instructions, knowledge articles, process documentation)
- Excellent written and verbal communication skills
- Strong organizational skills with exceptional attention to detail
- Ability to coordinate multiple tasks with technical teams and business stakeholders
- Strong problem-solving and customer service skills
Desired Qualifications
- Experience supporting enterprise Windows endpoint environments
- Microsoft Intune experience or endpoint management knowledge
- Software deployment coordination experience
- Application packaging knowledge
- ServiceNow experience
- Microsoft Office 365 experience
- Windows administration experience
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