Endpoint Engineering Team Leader
On-siteCanberra, Australian Capital Territory, Australia or Perth, Western Australia, Australia
Job Summary
Estimate, schedule, and manage resource planning to ensure sufficient availability and support for Federal Government clients. Lead a team of Endpoint Engineers and application packagers to maintain the Standard Operating Environment, manage workload priorities to achieve SLAs, and oversee the support model while delivering high customer satisfaction. Provide technical mentoring and guidance to uplift team skills, remediate complex problems, and consult on system capabilities using established support methodologies. Monitor performance across corporate platforms and manage the installation, testing, and maintenance of system hardware and software. After-hours and weekend work may be required, along with onsite and remote duties. Australian Citizenship and NV1 clearance are mandatory.
Required Qualifications
- Australian Citizenship
- ability to obtain NV1
- extensive IT industry experience
- 3 years plus in an Endpoint Engineering management role
- passionate about your work
- proactive
- client-focused
- believes in customer service as a point of differentiation in a service offering
- can work both independently on competing priorities and as part of a team
- Experience in leading and managing a large high performing endpoint engineering and SOE management Team
- 2+ years of related experience working for a Managed Service Provider
- Experience with ITIL framework and ITSM platforms for managing tickets
- Advanced end-user management skills alongside modern and traditional SOE methodologies
- Advance Experience in project management principles
- Advanced experience in Azure Virtual Desktop
- Advanced experience in Windows 365 Cloud PC
- Advanced experience in Intune
- Advanced experience in SCCM (MECM)
- Experience in Active Directory Group Policy Management
- Strong PowerShell scripting skills
- Strong analytical, problem-solving and communication skills
- Experience in managing customer facing environment
- Proven ability to build customer relationships and deliver solutions in line with organizational goals
- After hours and weekend work
- onsite and remote work
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