End User Support Technician

Respond to all assigned service requests with prompt initial contact, troubleshooting hardware and software computing devices including mobile equipment. Complete repairs in a timely manner or provide temporary workarounds if issues cannot be resolved on the first visit. Utilize remote assistant tools and knowledge bases to diagnose problems while maintaining regular communication with customers regarding repair status. Document all interactions in the call tracking system and ensure systems are secured before departure. Complete site-specific preventative maintenance checklists and escalate unresolved issues to appropriate IT support teams. Partner with colleagues to share new solutions and contribute to the knowledge base through research and training.