End User Services Engineer VIC (Intune MDM, Kandji)
On-siteHawthorn, Victoria, Australia
EXPIREDHawthorn, Victoria, AustraliaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Provide Level 1 and Level 2 technical support for desktops, laptops, mobile devices, and peripherals while administering Microsoft 365 environments and managing Microsoft Intune endpoint policies. Troubleshoot Windows 11 endpoint issues, assist with Entra ID user and device management, and handle device deployment and asset lifecycle activities through ServiceNow. Deliver onsite and remote support to maintain secure, productive workplace technology environments for enterprise customers.
Required Qualifications
- Demonstrated experience providing Level 1 and Level 2 IT support in a corporate or Managed Services environment
- Strong Microsoft 365 administration and user support experience
- Hands-on experience with Microsoft Intune endpoint management and modern device management practices
- Strong Windows 11 troubleshooting and support skills
- Knowledge of Microsoft Entra ID (Azure AD) and identity management concepts
- Experience supporting endpoint security, compliance and device management policies
- ServiceNow or similar ITSM platform experience
- Excellent customer service, communication and stakeholder engagement skills
- Experience supporting enterprise end-user environments
- Possessing hands on experience with Intune and Kandji MDM for cross-platform device
Desired Qualifications
- ITIL Foundation, Microsoft certifications or Managed Services experience
- Ability to obtain and maintain an Australian Government NV1 Security Clearance
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