End User Project Manager
$305,000–$305,000 year
On-siteRockville, Maryland, United States
Job Summary
Lead all operational, technical, financial, and administrative activities for the End User Computing BPA Call, serving as the primary interface with the Contracting Officer. Direct transition activities, workforce management, and project execution to ensure uninterrupted service delivery across Call Center, Deskside Services, Deployment, and Asset Management functions. Ensure compliance with ITIL v4 practices, Service Level Requirements, and NRC operational policies while driving continual service improvement through process optimization and customer experience initiatives. Provide executive-level status, performance, and risk reporting to maintain contract performance and operational excellence. Top Secret clearance required.
Required Qualifications
- Bachelor's degree in Information Technology, Business, or a related field
- Minimum eight (8) years managing large Federal IT operations or End User Computing programs
- Experience leading enterprise Service Desk, Deskside Support, and ITSM service delivery organizations
- Demonstrated success managing transition, performance metrics, and customer satisfaction on mission-critical Federal contracts
- Strong leadership, communication, and stakeholder management skills
- IT Service Management (ITIL)
- Program & Project Leadership
- Service Delivery Management
- Customer Experience (CX)
- Risk & Performance Management
- Continuous Service Improvement
- Security Clearance: Top Secret Clearance
Desired Qualifications
- ITIL v4 Foundation certification
- PMP certification
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