Encarregado Operacional I - EXPRESSO SÃO CRISTOVAO DO SUL

Conduct daily operations for customer service, collection, delivery, and merchandise distribution while managing physical, human, and material resources. Oversee vehicle loading and unloading, ensuring equal volume distribution and route adherence. Delegate tasks to subordinates, monitor return processes, and handle discrepancies regarding damaged or lost items. Facilitate driver briefings on vehicle release and routes, and perform client visits to resolve operational issues. Implement people management functions including hiring, training, performance feedback, and disciplinary actions. Track area metrics, analyze process deviations, and propose improvements to optimize activities and reduce costs. Represent the company to external stakeholders and ensure compliance with safety protocols and equipment standards.