Enablement Operations Manager, Technical Solutions
$104,000–$138,000 year
HybridNew York, United States
Job Summary
Manage operational processes, governance, and enablement systems for Technical Solutions Enablement, including project management, learning and content management systems, and reporting. Execute the knowledge management operating model covering taxonomy, publishing standards, and content lifecycle management while establishing templates and standard operating procedures. Track intake workflows, work execution visibility, and business requirements for platform automation in partnership with the Enablement Systems & Analytics team. Maintain operational reporting on participation, certifications, and compliance, then identify bottlenecks to implement process improvements and AI-enabled workflows. Provide project management for strategic priorities and OKRs, ensuring milestones and risks are tracked.
Required Qualifications
- 4+ years of experience in enablement operations, business operations, learning operations, program operations, or a related field
- Experience building, administering, or improving operational systems, processes, or knowledge management programs
- Strong operational mindset with exceptional organization, attention to detail, and process discipline
- Experience translating business needs into scalable operational processes, system requirements, and reporting solutions
- Experience with learning management systems, knowledge management platforms (Confluence), project management tools (Asana), reporting platforms (Tableau), or similar business systems
- Experience building or maintaining operational dashboards and recurring reporting
- Strong written and verbal communication skills with the ability to build trusted relationships across technical and business teams
- A continuous improvement mindset with experience leveraging automation and AI to improve operational efficiency and scale
Desired Qualifications
- Experience supporting Technical Solutions, Solutions Engineering, Sales Engineering, Customer Engineering, Professional Services, or another technical customer-facing organization
- Experience operating within a fast-growing SaaS or enterprise technology organization
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