Enablement Engineer
On-siteDallas, Texas, United States
Job Summary
Enablement Engineer responsible for implementing, testing, and maintaining automation solutions within DataBank’s Support Experience and Enablement team. Working closely with the Sr. Manager of SEE, this role handles hands-on engineering execution of the automation roadmap — building integrations, writing and testing scripts, deploying workflows, and supporting the AI chatbot technical build in Year 2. The ideal candidate is self-motivated, detail-oriented, and capable of managing multiple automation workstreams while adhering to change-management and documentation standards. Primary focus areas include automation implementation, system integration, AI-enabled self-service capabilities, and collaboration with Tier 1 and Tier 2 engineers to optimize resolution efficiency.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field; or equivalent work experience
- 2+ years of experience in IT automation, scripting, or systems integration
- Hands-on experience building and deploying automation in an operational IT environment
- Experience working with managed services or enterprise infrastructure environments
- Proficiency in scripting languages (PowerShell, Python, Bash, or similar)
- Experience with REST API integration and webhook development
- Familiarity with ticketing and monitoring platform APIs (ConnectWise, ServiceNow, or similar)
- Understanding of Windows/Linux server administration, VMware, and network fundamentals
- Experience with source control (Git or similar)
- Strong attention to detail with a disciplined approach to testing and documentation
- Ability to work collaboratively within a small, fast-moving team
- Clear communication skills for both technical and operational audiences
- Willingness to learn and adapt as automation tooling and priorities evolve
- Experience with automation platforms (Ansible, Terraform, or similar orchestration tools) is a plus
- PREFERRED QUALIFICATIONS: Experience with automation platforms (Ansible, Terraform, or similar orchestration tools)
- Familiarity with AI/ML APIs or conversational platform integrations
- Industry certifications: Microsoft, CompTIA, VMware, or cloud platform
- Background in an MSP or managed services delivery environment
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