EN - Reservation Agent
$24,000–$30,000 year
On-siteJohor Bahru, Johor, Malaysia
Job Summary
Respond promptly to room reservation inquiries via phone, email, and digital channels, efficiently booking accommodations across leisure, business, and group segments. Accurately record all reservation details in the Property Management System while upselling room types and additional services to maximize revenue. Provide guests with detailed information regarding property amenities and local Johor Bahru attractions, then collaborate with departments to fulfill special requests. Handle changes, cancellations, and complaints with a customer-centric approach, maintaining up-to-date knowledge of rates and offers. Maintain flexible availability for various shifts, including weekends and holidays, while ensuring smooth booking experiences for all guests.
Required Qualifications
- Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry
- Excellent command of English
- Professional telephone etiquette and strong written communication skills
- Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications
- Detail-oriented with the ability to multitask in a fast-paced environment
- Strong problem-solving skills and ability to make decisions independently
- Flexible availability to work various shifts, including weekends and holidays
- Customer-focused mindset with a passion for delivering exceptional service
- Ability to work collaboratively in a team environment
- Strong organizational skills and attention to detail
- Strong interpersonal and problem solving abilities
- Fluency in English
Desired Qualifications
- knowledge of additional languages is a plus
- additional languages are a plus
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