EMS Patient Account Representative
$41,600–$41,600 year
On-siteElmhurst, Illinois, United States
Elmhurst, Illinois, United StatesOn-siteFull Time$41,600–$41,600 yearLarge
Full TimeLarge
Job Summary
Place and receive calls regarding billing insurance questions, process accounts to resolve balances, and research patient accounts to verify health insurance coverages. Screen and professionally address emails, faxes, and correspondence, then scan and input information from hospital faxes to update accounts. Collect outstanding balances, identify discrepancies, and bill insurance via paper claims while ensuring accuracy in data entry and compliance with local, state, and federal billing policies. Fluency in Spanish is required.
Required Qualifications
- EMS Patient Account Representative (Spanish Bilingual - Required)
- Minimum two years' experience in customer care, account management or similar role
- Ability to read and understand the Explanation of Benefits or Electronic Remittance Advice
- Understands the difference between rejections and denials as well as working accounts
- Fluency in Spanish is required
- Must be a quick learner and motivated individual with excellent verbal communications skills
- Computer literacy is a must
- Typing skillset of at least 45 WPM minimum
- Must be able to work with 2 monitors and split screens to operate multiple sites simultaneously
- Must be able to sit / stand for 8 hours minimum in an office environment
- Must be able to use Word, Excel, Email, Chat Applications, workflow sites and other software applications
- Must be able to read, comprehend, and apply job-related rules, policies, and procedures
- Ability to receive and implement feedback
Desired Qualifications
- College preferred but not required
- Healthcare knowledge is preferred
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