eMRO Client Services Representative (Onsite)

Support drug testing services by coordinating medical review activities across a diverse client base. Partner with MRO vendors, clinicians, laboratories, and internal teams to ensure accurate, compliant, and timely results. Manage inbound and outbound phone calls and emails related to test results, reporting, documentation, and process inquiries. Document client and donor interactions, review activities, and issue details with a high degree of accuracy. Coordinate receipt and review of source documentation, resolving missing information or discrepancies. Verify the accuracy and completeness of results throughout the MRO review process. Request and track supporting documentation from vendors, collection sites, and clients to facilitate case completion. Perform follow-up activities to ensure reviews are completed within established timelines. Apply Abbott Rapid Diagnostics quality policies and procedures in daily operations.