EMR Support Analyst
On-siteCranberry Township, Pennsylvania, United States
Job Summary
Deliver Level I support for EMR users by resolving record corrections, case merges, and provider updates while documenting incidents in the ticketing system. Manage referral source tables through validation and auditing, administer user accounts, and troubleshoot failed system processes like fax routing. Assist with EMR upgrades, service packs, and new feature rollouts, supporting system testing, validation, and quality assurance processes. Identify workflow improvement opportunities, collaborate with vendors on integrations, and provide reporting on referral compliance and organizational productivity. Ensure adherence to HIPAA and Medicare standards while maintaining high customer satisfaction through responsive support.
Required Qualifications
- Bachelor's degree in Information Technology, Business, or a related field
- Strong analytical and problem-solving skills
- High attention to detail and commitment to data accuracy
- Excellent verbal and written communication skills
- Ability to prioritize, multitask, and manage time effectively in a fast-paced environment
- Self-motivated, dependable, and team-oriented with a strong customer service mindset
- Consistently deliver high-quality, compliant, and timely support
- Basic understanding of software development lifecycle (SDLC) and change management practices
- Proficiency with Microsoft Office and general technical troubleshooting
- Experience with ticketing systems and data analysis/reporting tools
Desired Qualifications
- Prior experience supporting EMR/EHR systems in a healthcare environment
- Experience in a remote or distributed support environment
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