Employment Caseworker
$58,427–$58,427 year
On-siteWindsor, Ontario, Canada
Job Summary
Screen job seeker clients for service eligibility, conduct intake processes, and manage one-on-one case management to address employment barriers through follow-ups, document collection, and status verification. Facilitate group-based workshops on employment topics, assist with research for client needs, and maintain up-to-date records while following reporting and financial procedures. Conduct outreach to recruit employers, promote hiring needs to qualified job seekers, and assist clients in finding appropriate job matches. Handle administrative duties including back-up reception and complete required form submissions.
Required Qualifications
- Current and acceptable Criminal Record Check with Vulnerable Sector Screening
- Legally entitled to work in Canada
- Degree or Diploma in Employment Counseling, Social Service Worker, Social Work or related program
- Fluent in English, oral and written
- Experience in employment counselling & job development/matching
- Experience with case management and data entry
- Demonstrated understanding and sensitivity towards the challenges facing job seekers including, youth, newcomers, individuals with disabilities, and other vulnerable populations
- Intermediate computer skills; use of databases, MS suite including the use of online digital platforms such as Microsoft Teams, Zoom
- High level of interpersonal oral and written communication skills with adults, newcomers, persons with disabilities and youth and other clients from various cultures, social and economic backgrounds
- Superior problem-solving and creative skills
- Ability to work with and understand employment barriers
- Ability to work with community partners and build and maintain relationships
- Ability to work with clients with diverse backgrounds and skill levels; particularly newcomers and Ontario Works/Ontario Disability Support Program recipients
- Strong facilitation skills with proven experience in developing curriculum in life, employability and computer skills within an employment program setting
- Awareness of local resources and willingness to develop community supports
- Ability to be flexible, adaptable and multi-task in high demand environment
- Proven responsibility to coordinate tasks and work as part of a team
Desired Qualifications
- French is an asset
- Degree or Diploma in Employment Counseling, Social Service Worker, Social Work or related program preferred
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