Employer Support Specialist
On-site · Austin, Texas, United States
Job Summary
Employer Support Specialist to help customers of a benefits platform resolve complex, data-driven issues. Responsibilities include supporting customers via email, phone, and video with a focus on resolution; investigating issues by examining data, system behavior, and internal tools; partnering with product and engineering to diagnose and resolve advanced problems; translating technical findings into plain language for non-technical users; and identifying patterns to improve processes, documentation, and workflows.
Required Qualifications
- 3+ years supporting a complex platform (SaaS, fintech, healthtech, or similar)
- Strong problem-solving skills
- Clear communicator
- Experience cross-functional with product or engineering teams
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