Employee Success Manager
$75,000–$95,000 year
HybridBedford, Nova Scotia, Canada
Job Summary
Execute a structured 1:1 cadence with technical staff to align career velocity with project pipelines. Lead end-to-end performance reviews, manage Performance Improvement Plans, and synthesize feedback from Technical Leads and clients for annual evaluations. Direct new hire onboarding, optimize talent allocation across projects, and serve as the primary escalation point for employee relations and workload imbalances. Partner with HR to manage organizational risk, approve PTO, and drive internal mobility paths for high-potential talent. This hybrid role requires three days on-site in Bedford with a start date of September 14th, 2026. Candidates must have five years of direct people management experience, ideally within technology or digital agencies.
Required Qualifications
- Minimum of 5 years of direct people management or delivery leadership experience
- Proven track record of developing technical or project-based teams
- Deep competence in executing performance metrics, corrective action planning, and conflict mediation within a fast-paced environment
- Background working in technology, digital agencies, or project-based studio environments
- Understanding of how people management impacts delivery models
- Exceptional skills in managing by influence
- Driving alignment across cross-functional stakeholders (Product, Tech, HR)
- Active listening
- Analytical decision-making
- This is a hybrid position, with the expectation of working 3 days per week on-site at our fun and dynamic space in Bedford during regular business hours
Desired Qualifications
- Bachelor's degree in Management, Business Administration, Psychology, or a related discipline
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