Employee Success Manager
$31,200–$31,200 year
HybridOrlando, Florida, United States or Homestead, Pennsylvania, United States
Job Summary
Establish a clear vision for employee relations that promotes proactive issue resolution, continuous feedback, and an exceptional employee experience aligned with organizational values. Lead programs enhancing employee-to-supervisor partnerships, including check-ins, exit interviews, and satisfaction surveys, while managing and recommending resolutions to employee relations issues such as investigations and conflict resolution. Advise leaders on employment law compliance, conduct impartial investigations, develop training on workplace conduct, and analyze trends to identify risks. Manage foreign national visa applications and the Worker's Compensation program, including EMR data analytics and claims management. Collaborate with HR and legal teams to ensure policy consistency and support the development of workplace standards.
Required Qualifications
- 10+ years of experience in HR or Employee Relations management
- preferably in engineering consulting or professional services environments
- 8+ years of experience with Workers Compensation program management
- data compilation and analysis
- back to work programs
- 8+ years of experience developing and updating policies
- procedures
- gathering support and approvals
- communicating to staff
- Strong knowledge of employment laws
- Federal and State
- regulations
- Proven ability to manage sensitive situations
- discretion
- sound judgment
- Bachelor's degree
- Valid driver's license
- Ability to work in fast-paced, high-pressure environments
Desired Qualifications
- Master's degree
- HR certification
- SHRM-CP/SCIP
- PHR/SPHR
- Advanced skills in HRIS and ATS systems
- preferably UKG Pro
- Deltek Vantagepoint
- Advanced skills and working knowledge of Microsoft Suite software programs
- Word
- Excel
- PPT
- Power BI
- Excellent communication skills
- conflict resolution
- influencing
- stakeholder management skills
- Strong leadership and organizational capabilities
- Detail-oriented
- proactive problem-solving mindset
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