Employee Service Center Coordinator

Respond to employee and manager inquiries via phone, email, and ticketing systems while providing guidance on HR policies, benefits, payroll, and employment processes. Resolve routine issues independently and escalate complex matters to subject matter experts. Support HR transactions, data updates, and Workday navigation, ensuring accuracy and compliance within systems. Manage service cases, document interactions, and track requests for timely resolution. Compile monthly and quarterly operational dashboards to monitor key performance indicators and identify process improvement opportunities. Maintain confidentiality and adhere to regulatory laws and company procedures.