Employee Resource Associate
On-sitePortmore, Saint Catherine Parish, Jamaica
Portmore, Saint Catherine Parish, JamaicaOn-siteFull TimeEntry LevelEnterprise
Full TimeEntry LevelEnterprise
Job Summary
Answer calls and respond to emails from internal customers regarding employment, benefits, leave, and payroll issues. Research required information using available resources to resolve employee inquiries while documenting every interaction in the case management system. Update existing employment information, process requests, route calls to appropriate resources, and encourage the use of self-service tools. Maintain accurate records and demonstrate strong integrity when handling confidential data. This role requires flexible availability for any day, shift, weekend, or public holiday.
Required Qualifications
- 18 years or older
- A minimum of 3-4 CXC/GCE/City & Guilds subjects inclusive of English Language, or a U.S. high school diploma or GED
- Valid (not expired) government issued ID
- TRN
- NIS card
- Flexible availability to work any day and any assigned shift weekly
- Weekends and Public Holidays
- Must be able to pass a criminal background check
- Drug test
- Must be able to train and / or work onsite
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Good systematic problem solving ability
- Sound business judgment
- Following through on commitments to customers
- Ability to quickly and accurately identify and assess individual customer needs
- Take appropriate action steps to satisfy those needs
- Excellent attention to detail
- See through the eyes of the customer
- Excellent verbal and written communication skills
- Able to translate Customer communication rapidly and effectively on live voice or chat interactions
- Proficient reading skills
- Ability to project patience, empathy, caring, and sincerity in written words or voice tone
- Ability to effectively organize, prioritize, multi-task and manage time
- Multi-tasking skills
- Experience working with CRM applications
- Basic PC keyboarding skills
- Basic Microsoft Office (Outlook, Word, Excel) experience
- Must be very tech savvy
- Strong abilities in handling troubleshooting techniques
- Resolving technical issues
Desired Qualifications
- Experience in customer service
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.