Employee Relationship Manager - Financial Wellness Solutions
$63,000–$105,000 year
On-siteSan Francisco, California, United States
Job Summary
Deliver financial wellness solutions and programs to the workforce of commercial and corporate banking clients and prospects. Acquire and deepen relationships across all applicable financial wellness solutions while achieving business results through leadership and collaboration with partners. Conduct consumer acquisition via proactive lead generation, appointments, and referral generation, then manage and grow client portfolios by leveraging tools to maximize results. Facilitate in-person new hire orientations, deliver financial education seminars, and manage multi-faceted benefits programs to strengthen employee financial awareness. Differentiate the customer experience through advanced conversation skills and exceptional event presentations, acting as an advocate to identify workforce trends and unique needs. Influence annual marketing and communication plans based on client requirements and utilize data from surveys and utilization reports to customize strategies.
Required Qualifications
- university / college degree
- successful completion of a formal development program
- job specific certification(s)
- experience (including military service)
Desired Qualifications
- Client Relationship Building
- Community Development
- Competitive Strategies
- Customer Loyalty
- Group Problem Solving
- Negotiation
- New Business Development
- Relationship Management
- Banking Products
- Business Acumen
- Customer Experience Management
- Digital Awareness
- Effective Communications
- Flexibility and Adaptability
- Managing Multiple Priorities
- Products and Services
- Selling
- Understanding Customer Needs
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