Employee Relations Officer II
On-siteGeorge Town, Penang, Malaysia
Job Summary
Investigate and resolve employee grievances, conflicts, and disciplinary issues while conducting impartial internal investigations into misconduct, harassment, or discrimination. Provide guidance to employees and management on performance management, policy interpretation, and conflict resolution, and deliver training programs on employee relations topics. Assist in developing and communicating HR policies, collaborate with legal counsel and business partners on complex issues, and analyze metrics to identify trends. Act as a neutral mediator in disputes and support organizational change initiatives by addressing employee concerns.
Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field
- Minimum of 3-5 years of progressive experience in employee relations or a similar HR role
- experience within a manufacturing or large corporate environment
- Strong understanding of labor laws, regulations, and HR best practices (e.g., Employment Act 1955, Industrial Relations Act 1967 in Malaysia)
- Proven ability to conduct thorough and impartial investigations
- Excellent interpersonal, communication (written and verbal), and negotiation skills
- Demonstrated ability to handle sensitive and confidential information with discretion
- Strong analytical and problem-solving abilities with a focus on fairness and consistency
- Ability to work independently and as part of a team in a fast-paced environment
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
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