Employee Relations Manager
On-siteSaint Augustine, Florida, United States
Job Summary
Conduct thorough, impartial investigations into employee complaints, misconduct, and grievances while mediating disputes and guiding disciplinary processes. Guide managers on effective leadership and communication to prevent issues, acting as a Performance & Development Partner for coaching and disciplinary actions. Develop and execute recommendations for employment actions, corrective measures, and policy changes following investigations. Train and advise managers and team members on employee management, policy application, and legal compliance. Maintain detailed records of complaints and investigations, analyze case notes for executive summaries, and prepare reporting on metrics such as case closure rates and risk patterns. Conduct audits to evaluate risk areas and assist with engagement surveys and pulse surveys to gather employee feedback. Collaborate with People Operations Leadership and Legal to ensure policies reflect current legal requirements and manage HR special projects.
Required Qualifications
- Bachelor's degree in Human Resources, Business Administration, Psychology, Organizational Leadership or a related field
- 8+ years progressive, hands-on experience in employee relations, investigations, and compliance roles
- Thorough knowledge of multi-state employment-related laws with strong background supporting a non-exempt, geographically dispersed workforce
- Exceptional investigative and research skills (including interviewing, documentation, and analysis), sound judgement, and a proactive approach to identifying and mitigating risk
- Ability to make recommendations to effectively resolve emotional and complex problems or issues consistent with standards, practices, policies, procedures, regulation or government law
- Must have strong conflict resolution and mediation skills
- Ability to act with integrity, professionalism, and confidentiality
- Excellent written and verbal communication skills and the ability to collaborate effectively with stakeholders across various organizational levels
- Demonstrated conceptual, analytical, and problem-solving skills
- Excellent time management and organization skills, with the proven ability to juggle and reprioritize based on business demands and priorities
- Self-starter with a high sense of initiative and a proven ability to effectively work in ambiguous environments and support continuous organizational improvement
- Ability to work autonomously, while remaining aligned with HR strategies and business objectives
- Prior experience with HRIS systems with proficiency with Google Drive and ADP Workforce Now
- PHR/SPHR
Desired Qualifications
- Relevant experience may be considered in lieu of [Bachelor's degree]
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