Employee Help and Advisory Product Manager
On-siteWilmington, Delaware, United States
Job Summary
Develop a product strategy and vision for critical employee experiences within Human Resources, translating business goals and needs into features and enhancements. Manage discovery efforts to uncover solutions, owning the product backlog that enables development to support the strategic roadmap. Drive complex technical changes end-to-end, from initial design through development, testing, and production release, while partnering with Technology and Servicing teams to ensure cohesive delivery. Utilize in-depth knowledge of the ServiceNow platform to optimize Employee Help solutions, staying current on new features and best practices.
Required Qualifications
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, design and execution
- Cross-functional partnership and collaboration skills
- Strong attention-to-detail
- Independent
- Self-motivated
- Ability to manage multiple priorities in fast-paced environment
Desired Qualifications
- Knowledge of ServiceNow product – HRSD Case Management, Life Cycle Events, Now Assist, AI Agents, Employee journey management
- Strong familiarity with complex HR processes and servicing models
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