Employee Experience Operations Travel & Expense Specialist (Mandarin Speaker)
On-sitePetaling Jaya, Selangor, Malaysia
Job Summary
Support internal customers as the first point of contact for Travel & Expense inquiries via phone, live chat, and ServiceNow. Perform day-to-day administration of the SAP Concur system, resolve user issues, process access requests, and ensure service delivery meets established SLAs and KPIs. Investigate and resolve first-level system issues, maintain accurate documentation, and deliver end-user training while preparing operational reports. Collaborate with cross-functional teams including T&E Compliance and Concur Technical Support to drive continuous process improvement and seamless service delivery. Communicate effectively in English and Mandarin to support China counterparts within the Global Customer Experience department.
Required Qualifications
- College or University degree in finance, informatics, business administration or economics
- 1-3 years of related experience in T&E System Support
- Communicate effectively both verbally and written in English and Mandarin
- Demonstrate strong customer service skills including timeliness, and follow-ups
- Collaborative and team-oriented; you have the ability to work with cross functional team with different cultures
- Familiar with ticketing tools - ServiceNow
- Good numerical and analytical skills with a strong attention to details
- React to problems fast and easy and in an appropriate manner and behavior
- Ability to work in a fast paced environment
- Experience and knowledge of expense reporting software, preferably Concur
Desired Qualifications
- Subject is desirable
- Additional language skills is a plus
- Experience and knowledge of expense reporting software, preferably Concur and in Shared Service or Customer Service Centre in a support function is a plus
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