Employee Experience Operations Manager
$90,000–$125,000 year
On-siteLynchburg, Virginia, United States
Job Summary
Analyze monthly medical and pharmacy claims for trends and cost-saving opportunities, audit benefit invoices, and resolve eligibility or enrollment issues. Manage leave programs end-to-end, including FMLA and state leave, while administering COBRA and leading annual Open Enrollment. Run rewards and recognition programs, handle event logistics for onsite and virtual gatherings, and prepare compensation documentation for promotions and market adjustments. Provide Tier 1 and Tier 2 benefits support to employees with a customer-first mindset. Use Workday, Copilot, and Power Automate to improve workflows and maintain clear SOPs. Spot risks and turn data into dashboards for leadership decisions.
Required Qualifications
- Bachelor's degree in HR, Business Administration, Health Promotion/Administration, or related field — or equivalent experience
- 5+ years in Employee Experience, HR, or Benefits Administration
- Experience administering benefits and leave programs
- Strong customer-service and relationship-building skills
- Sharp analytical, organizational, and communication skills
- HRIS experience — Workday preferred
- Strong Microsoft 365 skills, especially Excel
- Comfort using AI tools like Copilot or ChatGPT to get more done
- Current Federal Security Clearance or ability to obtain
- US Citizenship required
Desired Qualifications
- Experience administering benefits and leave programs
- Experience administering benefits and leave programs
- Experience administering benefits and leave programs
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