Employee Benefits Senior Account Manager
$80,000–$100,000 year
On-siteChicago, Illinois, United States or Naperville, Illinois, United States
Job Summary
Lead complex accounts as the primary day-to-day contact, overseeing service delivery, coordination, and quality control across the service team. Mentor Account Managers and Account Associates, providing guidance on development and escalating issues as needed. Partner with Producers and Account Executives to drive retention, growth, and client satisfaction through strategic renewals and placement planning. Review and negotiate coverage, pricing, and terms with carriers, ensuring service standards are met while identifying risks and coverage gaps. Manage new business and renewal processes, including timelines, deliverables, and stakeholder communication to ensure accurate documentation and smooth renewals. This role requires an active Health & Life insurance license, 7–10 years of industry experience, and a strong on-site presence.
Required Qualifications
- Active Health & Life insurance license for the state in which the agency operates
- Advanced knowledge of insurance products, carrier markets, and client service best practices
- Strong proficiency in electronic systems and agency management platforms
- Advanced Microsoft Office skills (Word, Excel, PowerPoint)
- Demonstrated ability to lead, mentor, and influence others without direct authority
- Excellent verbal, written, and interpersonal communication skills
- Strong organizational skills, attention to detail, and ability to manage competing priorities
- Commitment to pursuing or maintaining professional insurance designations
- High school diploma
- Bachelor's degree in Business or a related field, or equivalent relevant experience
- Minimum of 7–10 years of experience in the insurance industry or a closely related field
- Prior experience managing complex accounts and supporting producers or sales teams
- Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership
Desired Qualifications
- College degree preferred
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