Employee Benefits Relationship Manager

Monitor tasks and deliverables, field customer inquiries, and manage project plans as the primary contact for managing day-to-day resolution and customer timelines. Establish relationships with customers and insurance carriers, providing proactive support and acting as the bridge between clients and carriers. Support new coverage implementation by setting up accounts, collecting documentation, and reviewing plan details. Process and respond to inquiries regarding policy questions, coverage changes, certificates of insurance, billing, and payments. Manage and document renewal, sales, and compliance documents into agency management systems. Maintain active Life, Accident, and Health licenses while participating in training for industry updates and continuing education.