Employee Benefits Client Support Manager

Serve as a point of contact for employers regarding their employee benefits, providing guidance, support, and responding to employee enquiries. Deliver administrative support by managing updates with providers for new joiners, leavers, and annual renewals, while maintaining accurate employee records and overseeing monthly payroll reporting for clients using benefits platforms. Provide proactive support to the Client Director in managing client relationships and ensure service excellence under pressure to meet strict deadlines. Collaborate with the technology team to keep client platforms accurate and contribute to internal best practices. This role offers an opportunity to broaden employee benefits knowledge and develop industry understanding within a diverse, inclusive team.