Employee Benefits Client Relationship Manager
$71,706–$119,510 year
HybridStamford, Connecticut, United States or Norwalk, Connecticut, United States
Job Summary
Manage the overall client relationship process for complex accounts by coordinating communication with Partners, consultants, Account Managers, Underwriting, Health Management Strategists, and Claims Analysts. Develop, coordinate, and assure follow-through of client strategic initiative documents while providing leadership and technical guidance to support superior customer service. Act as a resource for all aspects of Lawley's Employee Benefits division and maintain complete, accurate documentation of all tasks in the computer system. Reach and maintain a client relationship goal of 95% or greater. Expand your role by supporting miscellaneous duties as requested.
Required Qualifications
- Insurance experience in project management or similar role for 6 years or more
- Life Accident and Health License
- Bachelors' degree in communications or related field
- Computers skills
- Proficiency in Excel
- Ability to work well independently and on a team
- Capability to work quickly and efficiently
- Methodical, yet swift decision making skills
- Precise verbal and written communication skills
Desired Qualifications
- insurance designations
- Open to continuing education
- college degree preferred
- Positive attitude, even in a fast paced environment
- Incredible attention to detail and organizational skills
- A passion to make customers and coworkers feel important and valued
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