Employee Benefits Client Manager
On-siteJackson, Mississippi, United States
Job Summary
Employee Benefits Client Manager serves as the primary day-to-day contact and relationship owner for a portfolio of group clients across fully-insured, level-funded, and self-funded benefit programs. Responsibilities include managing client inquiries, coordinating open enrollment and renewal processes, communicating renewal terms and options to clients, supporting compliance matters (HIPAA, COBRA, FMLA, ERISA, ACA), preparing and delivering benefit documentation and materials, and educating clients on HRIS and benefits administration platforms. The role requires a service-first mindset, strong organizational skills, ability to manage multiple accounts, collaboration with Producers and Department Manager, and ongoing professional development including maintaining life and health licenses.
Required Qualifications
- Minimum 3 years of experience in employee benefits, health insurance, or a related client service role
- Life & Health insurance license required within 6 months of employment
- Proficiency in verbal and written communication; ability to explain benefit concepts clearly to diverse audiences
- Strong organizational skills with the ability to self-manage a high-volume workload across multiple accounts and deadlines
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with agency management or CRM systems preferred
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