Employee Benefits Administrator

Provide client support as a key point of contact, handling day-to-day queries in a professional and timely manner; support renewal processes including collecting and validating membership data and liaising with insurers for quotations; prepare draft recommendation reports; produce and issue annual accounts accurately and within agreed timescales; support group risk claims and underwriting processes liaising with insurers and stakeholders; monitor outstanding payments and proactively follow up with clients; assist with invoicing, ensuring accuracy and timely processing; manage mid-term adjustments (joiners and leavers) across schemes; maintain accurate and up-to-date records across internal systems; build strong relationships with clients, consultants and insurers; prioritise workload effectively to meet deadlines across multiple client requirements; strong Excel and MS Office skills, data analysis and reconciliation; high attention to detail, proactive ownership and collaborative teamwork.