Employee Assistance Officer Manager APAC
On-siteBangkok, Bangkok, Thailand
Job Summary
Lead regional employee assistance efforts during security incidents, natural disasters, and political unrest across APAC. Coordinate support for stranded travelers, evacuations, medical emergencies, and fatalities while ensuring timely information and access to company resources. Serve as the focal point for crisis activations, partnering with HR, Legal, and external vendors to manage case lifecycles from notification to resolution. Develop regional procedures, playbooks, and metrics dashboards to drive data-driven decision-making and continuous process improvement. Maintain confidential documentation and conduct after-action reviews to strengthen emergency response capabilities. Work non-standard hours including 24/7 on-call rotation and travel 25% of the time.
Required Qualifications
- Ability to work non-standard hours, be on call (24X7), including weekends and holidays as required
- Ability to travel 25% of the time
- Must be able to work with and protect highly confidential information
- Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business
- Ability to analyze operational data and summarize for leadership to make informed decisions
- Comfortable with ambiguity with the ability to drive towards clarity for positive impact
- Must be able to effectively lead and coach others
- Strong attention to detail
- Excellent verbal and written communication skills
- Excellent organization, analytical, and communication skills
- Calm under pressure and ability to provide clear guidance and direction during stressful situations
- Rapport and influence building skills
- Stakeholders management and relationship building
- Excellent customer service
- Uncompromised ethics and integrity
- Ability to learn quickly and to multitask
- Able to pivot quickly between projects and priorities
- Effective time management skills
- Ability to effectively lead and coach others
- Strong attention to detail
- Excellent verbal and written communication skills
- Excellent organization, analytical, and communication skills
- Calm under pressure and ability to provide clear guidance and direction during stressful situations
- Rapport and influence building skills
- Stakeholders management and relationship building
- Excellent customer service
- Uncompromised ethics and integrity
- Ability to learn quickly and to multitask
- Able to pivot quickly between projects and priorities
- Effective time management skills
- Must be able to work with and protect highly confidential information
- Demonstrated ability to influence cross-functional and cross-regional teams to drive collaboration and strategic outcomes for business
- Ability to analyze operational data and summarize for leadership to make informed decisions
- Comfortable with ambiguity with the ability to drive towards clarity for positive impact
Desired Qualifications
- Language skills preferred
- APATAP CTM certification
- ASIS CPP certification
- DHS TERC certification
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