Emergency Veterinary Clinical Manager

Job Summary

Required Qualifications

• •Must have standard knowledge of and ability to use Microsoft Office programs including Word, Excel, PowerPoint, and Outlook
• •Must be able to work a minimum of 40 hours in the hospital unless otherwise approved by the Hospital Director
• •Must be flexible to meet the needs of the department, which includes a mix of after-hour and weekend coverage
• •Must be able to effectively lead and coach others
• •Must be able to prioritize duties and responsibilities to meet deadlines
• •Must be able to work well in a fast-paced environment
• •Must be able to handle the stress of critical situations with ease
• •Must be able to shift gears quickly
• •Must be able to collaborate with other departments
• •Must be able to negotiate and mediate conflict in partnership with the HR Partner
• •Must be able to provide a comprehensive clinical onboarding training schedule for all team members
• •Must be able to provide ongoing and continuous performance feedback, instruction, and follow up to team members
• •Must be able to develop and maintain a team of engaged and empowered team members
• •Must be able to manage and influence department financial decisions and health
• •Must be able to perform initial screening of client and referral partner concerns
• •Must be able to provide written performance feedback and a development plan annually for each member of their healthcare team
• •Must be able to ensure department healthcare team has the resources and tools needed to deliver the MedVet Experience
• •Must be able to coach team members on fundamentals of process improvement
• •Must be able to develop, monitor, and adjust schedules according to workflow to maximize efficiency
• •Must be able to make recommendations in collaboration with the service/department representative for the purchase of needed supplies and equipment
• •Must be able to effectively influence behavior and lead change in a rapidly growing organization while fostering a collaborative, service-oriented culture
• •Must be able to attract and retain exceptional team members by providing an enriching Employee Experience that provides meaningful work, career growth, and ongoing professional development

Desired Qualifications

• •Associate degree or a combination of equivalent college level courses and experience preferred
• •Excellent interpersonal, customer service, and communication skills
• •Excellent organizational skills and the ability to multi-task