Emergency Services Manager
$75,000–$85,000 year
On-siteElkridge, Maryland, United States
Job Summary
Lead and manage the Emergency Services team by overseeing daily field operations, personnel, equipment, and scheduling warehouse activities. Coordinate technician assignments for emergency response, mitigation services, and inspections while monitoring project progress to ensure quality workmanship and customer satisfaction. Participate in an on-call rotation including evenings, weekends, and holidays. Conduct employee training, performance evaluations, and disciplinary actions as needed, ensuring all staff maintain required certifications and safety compliance with OSHA and IICRC standards. Oversee equipment maintenance, inventory control, and vendor relationships to support seamless project transitions from initial response through completion.
Required Qualifications
- Minimum of 5 years of experience within the restoration industry
- Minimum of 3 years in a supervisory or management role
- Demonstrating experience in managing restoration personnel and field operations
- Experience in managing warehouse operations, equipment, inventory, and scheduling
- Experience with vendor management and customer relationship management
- Experience with water, fire, mold, and structural drying procedures
- ES Field Management, Job Management, and Job Invoicing
- Xactimate, DASH, and Symbility experience
- IICRC WRT, AMRT, FSRT Certifications
- Naturally proactive with the ability to anticipate operational needs
- Excellent problem-solving and decision-making abilities
- Ability to effectively prioritize multiple projects in a fast-paced environment
- Ability to maintain professionalism during emergency situations
- Strong attention to detail and documentation accuracy
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