Emergency Response Coordinator
$80,168–$90,077 year
On-siteKent, Washington, United States
Job Summary
Sell restoration services to residential and commercial customers affected by water, fire, soot, smoke, and mold damage. Generate new business by qualifying leads through direct assessment of emergency events and closing leads via in-person, phone, and written communication. Monitor local, regional, and national emergency situations to drive sales, then provide direction to specialists on follow-up using web-based tools. Collaborate with project managers and marketing representatives to achieve sales goals while tracking performance metrics and commission calculations. Promote the company professionally while ensuring timely responses to all electronic communications and sales opportunities. Work as needed for 24/7 operations, including after-hours and weekend shifts, with potential travel to job sites and out-of-town meetings.
Required Qualifications
- Valid Driver's License with driving record in good standing
- Experience in construction and/or restoration related sales
- Customer relations focus, with ability to develop strong business relationships
- Possesses excellent organization skills
- Independent worker, self-motivated
- Uses good judgement, resourceful
- Thorough knowledge of MSOffice (Powerpoint, Excel, Word, Outlook)
- Excellent communication skills (written and verbal)
- Ability to excel in both a self-managed and team environment
- Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards
- Successfully complete a pulmonary function test, including a respirator fit test
- Ability to lift and carry materials or equipment weighing up to 50 lbs. regularly and up to 100lbs. with assistance
- Ability to perform tasks that require walking, bending, reaching, crouching, kneeling, climb, squat, crawl, lift above shoulder, reach, and twist
- Prolonged sitting or standing required (in office, driving and/or at job sites). Regular alternating between sitting and standing
- Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry)
- Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination
- Requirement for clear vision (e.g., close work, computer use, eye hand coordination)
- Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling
- Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation
- Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts
- Work after hours and weekends given our 24/7 business operations
- May include travel to and from job sites, requiring the use of company and/or personal vehicles. Possibility of attending out-of-town trainings, meetings, or conferences
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