Emergency Recovery Coordinator (ERC) - Colorado Springs, CO

Emergency Recovery Coordinator (ERC) with Paul Davis Restoration is responsible for working with homeowners after fire, water, or other emergency damage to assess needs, educate customers on available services, and help start the restoration process. The role involves building trust with customers during stressful situations, generating new business opportunities, supporting program growth, and collaborating with emergency response teams, insurance professionals, and community partners. This on-call position requires strong communication, customer service, and sales skills, a compassionate and professional approach, and the ability to stay calm under pressure while fostering positive community relationships. Key duties include responding to leads, educating customers, providing resources, meeting sales goals, maintaining certifications, and participating in on-call shifts including nights, weekends, and holidays.