Emergency Financial Representative, FT Days
$47,840–$72,717 year
On-siteWhittier, California, United States
Job Summary
Conduct up-front POS collections, determine insurance eligibility and benefits, and secure patient accounts by establishing financial arrangements to avoid bad debt. Assist patients in accessing programs such as Medi-Cal, Uncompensated Care, and Hospital Presumptive Eligibility while expediting approvals by gathering and completing forms before discharge. Maintain accurate registration and financial counseling performance, ensuring all interactions occur after medical screening exams and adhering to strict privacy policies and EMTALA knowledge. Complete comprehensive training and certification required for Hospital Presumptive Eligibility qualifications.
Required Qualifications
- Demonstrates a clear understanding of PIH Health mission and values
- Ability to work directly with the insurance company, healthcare provider, and patients
- Ability to generate revenue with POS collections, establishing payment arrangements, along with collecting on all Self-Pay and/or high liability accounts at the point of registration
- EMTALA knowledge and experience
- Demonstrates attention to detail and follow up process
- Demonstrates ability to communicate effectively and tactfully with patients, healthcare providers and insurance companies
- Excellent English reading, comprehension and written skills to include spelling skills and penmanship
- Excellent Mathematical skills; ability to calculate copay or percentage of financial estimate amount due and/or establish payment arrangements accurately
- Ability to follow directions as outlined in policies or given by supervisor
- Strong computer skills to include typing 45+ wpm minimum and in MS office programs
- Excellent organizational skills
- Ability to exercise independent judgment at times of need and emergency situations
- Interacts with all levels of hospital and outside vendor staff and knowledge of government regulations
- Ability to multi-task in a fast and high pressure environment
- Stringent adherence to all privacy policies and procedures and as required by state and federal law including and not limited to the HIPPA Security and Privacy Rules
- Non-Violent Crisis Intervention (NCI) Certification within 3 months of hire date is required
- High school graduate required or equivalent
- Minimum of two year experience in front office/medical billing and/or current hospital registration/admitting
- Minimum of two year experience in insurance verification and/or medical/hospital billing
Desired Qualifications
- Demonstrates a clear understanding of PIH Health mission and values
- Bilingual preferred
- prefer evidence of continuing education in Finance, Accounting or Business Administration
- Minimum of two year experience in front office/medical billing and/or current hospital registration/admitting is preferred
- Minimum of two year experience in insurance verification and/or medical/hospital billing is preferred
- EPIC EHR experience is preferred
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