Emergency Dispatcher - 2nd Shift
$41,600–$41,600 year
On-siteCoppell, Texas, United States
Job Summary
Respond to testing and emergency calls from push button phones located in elevators, pool areas, and other high-risk zones. Answer a high volume of inbound calls from customers and vendors, addressing inquiries, providing accurate details, and documenting updates on emergency situations. Notify the customer call list of emergent and non-emergent situations, then dispatch the Elevator Company or appropriate authorities when necessary. Manage multiple software programs for call handling and team communication while communicating updates clearly and concisely. Provide world-class customer service and follow core values to ensure safety and support. Work the 2nd shift (3:45pm - 12:15am) with availability for weekends and holidays. Bilingual in English and Spanish is preferred.
Required Qualifications
- High school diploma or GED
- 1-year customer service, call center, or dispatcher experience
- Availability to work weekends, holidays, and 2nd shift (3:45pm - 12:15am)
- Bilingual in English and Spanish
- Extraordinary customer service skills that meet quality standards for services
- Excellent oral and written communication and interpersonal skills
- Exceptional active listening skills, giving full attention to what others are saying, asking questions as appropriate without interrupting
- Working knowledge of Microsoft Word, Excel, and Outlook
- Self-motivated with ability to work independently as well as part of a team
- Accurately type at least 35 wpm with an accuracy rate of 95% or better
- High rate of accuracy and attention to detail
- Dependable and organized
- Positive, competitive, and a determined attitude
- A sense of humor
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