Emergency Department Patient Access Representative - Cooperstown, NY
$33,280–$60,320 year
On-siteCooperstown, New York, United States
Job Summary
Greet and check in patients, answer phones, and collect co-pays and insurance payments in a fast-paced clinical environment. Enter access or verify patient data in real-time, process referrals and pre-authorizations, and create price estimates. Collect outstanding balances from previous visits, generate patient data reports, and refer patients to provider offices to confirm scheduled appointments prior to hospital discharge. Respond to inquiries regarding routine and sensitive topics with compassion while maintaining up-to-date knowledge of registration requirements for admitting, OP, ED, maternity, and rehabilitation units. Requires flexibility for Mon-Fri 8:30am-5pm with rotating Saturdays, plus Sunday-Wednesday 9am-7:3pm shifts.
Required Qualifications
- High School Diploma/GED
- 1+ years of experience working in a hospital, office setting, customer service setting, or phone support role
- Ability to work onsite in the Emergency Department at 1 Atwell Rd Cooperstown, NY
- Ability to work Sunday - Wednesday from 9:00am - 7:30pm
- Must be 18 years of age OR older
- UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Desired Qualifications
- Experience with Microsoft Office products
- Experience in a Hospital Patient Registration Department, Physician office or any medical setting
- Experience in insurance reimbursement and financial verification
- Experience in requesting and processing financial payments
- Working knowledge of medical terminology
- Understanding of insurance policies and procedures
- Ability to perform basic mathematics for financial payments
- Strong interpersonal, communication and customer service skills
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