Emergency Department (ED) Registrar – Regional Medical Center
On-siteTuscaloosa, Alabama, United States
Job Summary
Conduct efficient patient intake, registration, and admission processing for the emergency department, including verifying insurance, collecting co-pays, and managing ambulance squad arrivals. Coordinate with physicians and nursing staff to ensure smooth patient flow while maintaining Joint Commission compliance and HIPAA confidentiality. Handle high-pressure situations with composure, manage phone calls from nursing units, and provide discharge instructions and patient navigation support. Oversee the waiting area to enhance the patient experience, address inquiries promptly, and contribute to quality improvement initiatives. Requires strong communication skills, proficiency with EHR systems, and familiarity with insurance policies.
Required Qualifications
- High School Diploma or GED
- Must be able to read, write legibly, speak, and comprehend English
- Must possess manual dexterity and fine motor skills
- Hearing and vision must be normal or corrected to within normal range
- Physical presence onsite is essential
- Ability to work weekends, holidays, and varying shifts if required
Desired Qualifications
- 1-2 years of experience in a healthcare setting
- Experience in a customer-facing role, demonstrating strong interpersonal and communication skills
- Certification from a recognized professional organization: Certified Healthcare Access Associate (CHAA)
- Certification from a recognized professional organization: Certified Revenue Cycle Specialist (CRCR)
- Excellent verbal and written communication skills
- Proficient with electronic health record (EHR) systems and other healthcare software
- Familiarity with medical terminology
- High level of accuracy in data entry and handling patient information
- Strong ability to manage multiple tasks efficiently and handle high-pressure situations
- Ability to address and resolve patient concerns and issues effectively
- Understanding of insurance verification
- Empathy and Compassion: Ability to provide supportive and empathetic care to patients
- Professionalism: Maintain a high standard of professionalism and ethical behavior
- Flexibility: Adaptability to changing situations and schedules
- Cultural Competency: Sensitivity to diverse backgrounds and the ability to communicate respectfully with patients from various cultural and socio-economic backgrounds
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