Emergency Department Administration Officer
$46,907–$48,375 year
On-site · Darlinghurst, New South Wales, Australia
Job Summary
Deliver a welcoming and professional experience for patients, families and visitors in a busy Emergency Department. Manage patient registrations, admissions and record updates with accuracy and attention to detail. Support efficient patient flow by coordinating real-time movement and status updates across the department. Handle billing, funding and payment processes to ensure accurate patient account management. Partner with clinical teams to provide high-quality administrative support that helps deliver outstanding patient care
Required Qualifications
- Experience delivering exceptional customer service within a busy healthcare, hospital or high-volume service environment
- Confident communicator who can engage professionally and empathetically with patients, visitors and multidisciplinary teams
- Highly organised with strong attention to detail, excellent data entry skills and ability to manage multiple tasks
- Tech-savvy with intermediate Microsoft Office skills and high level of computer literacy
- Resilient, adaptable and able to perform under pressure in a 24/7 team environment
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