Emergency Communications Operator I

Job Summary

Required Qualifications

• •High school diploma or GED
• •One (1) year related experience including data entry, computer applications and/or telephone communications
• •six (6) months of experience in emergency communications/radio dispatching
• •Ability to type at 40 wpm
• •Ability to learn Federal Communications Commission regulations pertaining to proper radio procedure and discipline
• •Ability to perform duties under stress
• •Must be able to communicate precisely and clearly in oral and written English
• •Ability to interact effectively and professionally with the public, supervisors, responders and co-workers
• •Ability to learn and use radio/CAD codes and operate communications center equipment
• •Ability to learn the County's general geographic area
• •Ability to interact effectively and understand communications on Telephone Device for the Deaf (TDD) phone
• •Possession of a valid New Mexico driver's license by the date of hire and maintenance of a valid license while employed in this position
• •Must not have a felony conviction
• •Must not have a DWI conviction within the past three (3) years
• •Must be able to use sound judgment and reasoning ability as well as personal experience to respond appropriately to emergency situations
• •Must be mentally alert in order to change tasks or activities on a frequent basis
• •Must maintain mental alertness in order to adequately handle high pace and stress of job
• •Must be able to ask questions and listen to and follow verbal directions in English
• •Must be able to read and understand written and verbal directions in English
• •Must be able to communicate clearly with all co-workers and with the general public
• •Must possess the general ability to learn Computer Aided Dispatch (CAD), radio codes and the operation of equipment used in the operations center
• •Must be able to sit for up to four (4) hours at one time, up to sixteen (16) hours total per day
• •Must be able to stand/walk for short distances, up to a total of two (2) hours per day
• •Must be able to crouch, kneel, and bend at the waist; twist/rotate at the waist on a minimum basis as needed
• •Must be able to reach arms away from the body or overhead to access dispatching equipment or manuals necessary to perform essential duties
• •Must be able to work with arms bent for up to four (4) hours at one time and up to sixteen (16) hours per day
• •Must be able to lift and carry for short distances paperwork or manuals weighing an estimated fifteen (15) pounds or less
• •Must be able to push/pull with arms with an estimated force of up to two (2) pounds an estimated total of fifteen (15) times per day
• •Must be able to push with legs and feet with an estimated force of 10-15 pounds in order to propel chair from one end of dispatching room to other workstations
• •Must be able to use hands and fingers to grasp/manipulate equipment necessary to perform essential duties such as writing utensils, telephone, paperwork, manuals, and keyboards
• •Must be able to use fine finger dexterity and implement eye-hand coordination to monitor and operate multiple keyboards and monitors in dispatch room
• •Must have strong hearing and sight abilities in order to perform all essential duties
• •Must be able to work various days, shifts, holidays, and overtime
• •Must be able to work shift work, overtime, holidays, and weekends when scheduled outside of regular schedule
• •Successful completion of a post-offer employment medical examination and background investigation
• •Adherence to all County safety guidelines
• •Complete required supervisor training, if applicable
• •Complete FEMA training(s) assigned to this position
• •Complete the Department's ECO Training Program within one (1) year from date of hire
• •Complete NM Department of Public Safety Telecommunicator Academy in Santa Fe within one (1) year from date of hire
• •Obtain New Mexico State Public Safety Telecommunicator certification within one (1) year from date of hire and maintain thereafter
• •Obtain New Mexico State Emergency Medical Dispatch (EMD) certification within one (1) year from date of hire and maintain thereafter
• •Obtain American Heart Association (AHA) Cardiopulmonary Resuscitation (CPR) certification within one (1) year from date of hire and maintain thereafter
• •Obtain NM State NCIC Full Access Terminal Operator Level certification within one (1) year from date of hire and maintain thereafter
• •Complete Federal Emergency Management Association (FEMA) – IS-100, IS-200, and IS-700 courses within one (1) year from date of hire and maintain thereafter

Desired Qualifications

• •Prior emergency communications operator experience