EMEA Technical Account Manager
On-siteAmsterdam, North Holland, The Netherlands
Job Summary
Guide Enterprise customers in designing AI-driven workflows and governance across the Discover–Define–Deliver innovation lifecycle. Recommend integration strategies utilizing Miro's API, WebSDK, and MCP to drive alignment and speed. Monitor platform health, engagement, and feature adoption to deliver proactive recommendations for deepening AI capability usage. Equip internal champions and Customer Centers of Excellence with strategies to scale adoption across departments and regions. Co-facilitate Quarterly Business Reviews with Customer Success Managers to track progress against business goals and provide adoption reporting. Requires 5+ years in consulting or technical account management, strong technical fluency in APIs and integrations, and willingness to travel up to 25%. Join Miro's Professional Services team empowering 100M+ users to build the next big thing.
Required Qualifications
- 5+ years in consulting, technical account management, forward deployed engineering or similar roles in enterprise SaaS
- Strong technical fluency: familiarity with APIs, MCP connectors, integrations and enterprise IT ecosystems
- Proven ability to lead workflow optimization, platform adoption and large-scale change management initiatives
- Expertise in platform analytics to drive data-informed decisions and continuous improvement
- Skilled at facilitating executive-level discussions and cross-functional workshops
- Willing to travel to customer sites up to 25%
Desired Qualifications
- Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with low/no code tooling a plus
- Familiarity with collaboration tooling, Agile transformation and product/service development workflows is a plus
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