EMEA Customer Care Supervisor

Build and retain a high-performing Customer Care team through structured recruitment, ongoing coaching, and meaningful performance conversations. Manage daily schedules and activity for team members while interfacing with customers to resolve problems. Monitor productivity, quality metrics, and dashboard reports to drive efficiency. Contribute ideas for process improvements and lead the team in order processing to maximize sales from quote to cash. Develop short- and long-range goals for direct reports, manage performance through monthly meetings, and ensure established company policies are followed. Create and communicate administrative decisions and revised department procedures to the team. Support direct and indirect sales channels and provide input on distribution readiness with cross-functional groups. This role reports to the Customer Care Team in Amsterdam, The Netherlands, supporting Verathon's global medical device business in bladder volume measurement and airway management.