EMEA - Client Relations
On-siteAmsterdam, North Holland, The Netherlands
Job Summary
Operate onboarding for institutional clients by setting up user profiles, adjusting access rights, and configuring billing and regulatory settings across regions. Troubleshoot daily usage inquiries and coordinate with back and middle offices to tailor post-trade solutions for transaction reporting. Monitor incoming chats, emails, and phone calls while participating in client calls to discuss pre-trade, trading, and post-trade workflows. Provide initial platform demos for new traders, educate clients on maximizing usage, and support trading activity execution. Draft summaries and sales notes after client interactions, collate feedback with internal teams, and deliver white-glove service. Build relationships with new and existing clients while assisting the sales team in relationship management and selling new product functionalities.
Required Qualifications
- Fluency in English
- Fluency in German
- Ability to work in a high-pressure, fast-paced environment
- Good time management skills
- Technical savvy
- Strong attention to detail
- Team player
- Strong independent worker
- High self-motivation
- Good knowledge of Microsoft Office
- Strong interest in financial markets
- Experience or exposure to a client-focused position
Desired Qualifications
- any other European language
- interest in understanding trading technology
- any additional technical skills or experiences related to data management
- willingness to build knowledge across the markets offered on Tradeweb
- Experience or exposure to a client-focused position preferred
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