Embedded Technical Account Manager (Onsite)
$54,945–$87,912 year
Hybrid · Grande Prairie, Alberta, Canada
Job Summary
Technical Account Manager for Axon in Grande Prairie, on a hybrid onsite schedule (3-4 days per week). Serve as primary day-to-day technical contact for assigned customer agencies, focusing on Axon Records and the Productivity Suite. Responsibilities include configuring solutions to align with operational and business objectives, delivering customer training, coordinating escalation paths, supporting testing and reporting, and collaborating with cross-functional teams to influence product roadmaps. Requires 4+ years in a customer-facing technical role, a bachelor’s degree (or equivalent), travel (approx. 30% within Canada), and ability to obtain security clearances. Onsite support, data workflows (Power BI, SQL, APIs, JSON), and familiarity with public safety systems (RMS, CAD, CJIS) are noted as relevant experiences. The role emphasizes relationship-building with diverse stakeholders, analytical troubleshooting, and communication of technical concepts to varied audiences. Axon offers compensation details (CAD base pay range) and a broad benefits package. The job description also notes that some roles may require legal eligibility to work in a firearms environment and that Axon is an equal opportunity employer.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience
- 4+ years of experience in technical account management, customer success, professional services, or a similar customer-facing technical role
- Experience deploying, configuring, testing, and troubleshooting enterprise software solutions
- Strong analytical, troubleshooting, and root cause analysis skills using tools such as Splunk, JIRA, and Salesforce
- Experience with reporting and analytics tools such as Microsoft Power BI and SQL reporting solutions
- Proven ability to build and maintain relationships with diverse customer stakeholders
- Strong communication skills with the ability to tailor technical discussions to both technical and non-technical audiences
- Ability to obtain and maintain required security clearances and handle sensitive law enforcement information with discretion
- Willingness to travel and provide onsite customer support as required
Additional Requirements
- Must be able to obtain and maintain required security clearances and handle sensitive law enforcement information with discretion
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