Email Operations Specialist
Hybrid · São Paulo, São Paulo, Brazil
Job Summary
Email Operations Specialist at Braze focused on configuring customer email channel capabilities, managing IP pools for timely setup, maintaining a personal ticket queue, and documenting best practices and ESP-specific processes. The role emphasizes hands-on operational execution, cross-functional collaboration with GTM, Product, Sales, RevOps, and other teams, and ongoing improvement through automation and analytics. The position offers hybrid work arrangements and exposure to scaling an expanding email/CDN onboarding workflow, with opportunities for growth and leadership as the team evolves.
Required Qualifications
- 1-3 years experience in an operational role with a technical product, ideally in a SaaS, mobile or marketing automation oriented company
- Experience with direct customer contact
- Familiarity with email systems preferred but not mandatory
- Excellent communication skills
- A desire to be hands-on in daily work
- Strong problem-solving mindset
- Analytical mindset to demonstrate progression toward goals
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