Elite Banker-Inbound-Branch Banking-Service

Manage inbound branch banking inquiries and resolve customer service issues related to account transactions, deposits, and withdrawals. Coordinate with branch staff to verify account details and process complex requests while maintaining compliance with bank policies. Monitor call queues and escalate unresolved cases to senior analysts or branch managers as needed. This role is part of the Elite Banking team, supporting the bank's commitment to personalized customer service and operational excellence in branch operations.